"Awful Quality and Experience - Ruined our Kitchen Renno." I would not go through Lowes again because their employee turnover is very high, and Lowes is too big to care about the customer once you have paid. 99% of the cabinets are very nice and uniform in shade, and 1% is really cheap looking, with a totally different mix of shades. The Lowes salesman passed it off as personality and character, but the promo photos never showed anything like this. And, the doors-for $300.00, are shoddy looking. The base cabinet is a totally different shade. I finally received the cabinet and 2 doors 1/13/20, and I was so disappointed. I also decided to buy 2 cabinet doors separately. These cabinets were very pretty, but we received one base cabinet in the wrong size, so we had to re-order, 10/2019. I ordered 18 Diamonod Prelude kitchen cabinets 8/2019, for $4287. Side note - without going with imported cheap garbage that's flooding the market these days, cabinets are just too expensive. Would we buy them again? Possibly, but we would need to cabinet shop again to compare pricing the suggested retail is exorbitant. All considered, we figure we got what we paid for and hope that they will last. Cabinets were installed Dec '17 and are functioning well, clean up well. What I noticed months out was that the white paint layer (which we paid extra for) is extremely thin on the outer surfaces, so much that there are hints of the wood color visible. The installers were meticulous with positioning these in the remodeled kitchen. Being that they were semi-custom, we were able to get many of the bells & whistles by using both lines of cabinets, i.e, several glass front upper cabinets, rollout shelves, easy glide drawers, and plywood cabinet boxes. So, you make the decision if your looking to have a new kitchen and who are you ordering from? Wish you well!įrom months of research, pricing cabinets, and watching for sales, we decided to go with Masterbrand's Diamond Prelude and Reflections cabinet lines and purchased them at Lowe's. Called our rep who contacted And that's where we are 8 months later. June first the back panel arrived and guess what! It was the wrong panel. A few days ago received a message stating our back panel will be delivered. A few weeks later I received a message stating they will be delivering your panel next week which puts us at 8 months from order date. Couple days later received an email saying our back panel is back ordered and we don't know when it will be available. 7 months later we received our island All good except the back panel for the cabinets was not there. Why, because they were a different color. Called our sales rep and we're told that they were coming from another plant. One damaged which we were told that there may be damage, but the island cabinets were not delivered. We were ok with knowing all circumstances that may make a change to delivery. Our sales rep at Ballantine NC lowes "Jay" was great with layout! We were told Aprox. We ordered upper and lower cabinets with island on Nov 17th.
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